Importance of Customer Service

Happy customers are key to a profitable company.  It’s a basic tenant of business.  There are two ways to make customers happy. The first is to provide an outstanding product or service that satisfies their expectations and needs — or even exceeds them. You can easily name companies who have taken that part of the equation seriously and raked in astounding profits.  Yet there are just as many, if not more, stories of companies that have leveraged the second route: they provide outstanding customer service. And if your company can manage both, great product and great customer service, then the … Read the rest

What is Venture Capital?

Silicon Valley
Silicon Valley

The term “venture capital” or “VC” was only known in financial circles a few short decades ago.  The internet booms of the 1990s and early 2000s changed all that.  Today, most entrepreneurs know that, if they have the right idea, they may be able to get VC funds to help build their idea into a successful company — or to expand their fledgling company into a market leader.

Still, many people don’t fully understand what venture capital is or how it works. They just know it has something to do with funding all those major — and minor … Read the rest

Is it Bribery, or Is it a Gift?

Officials in governments, and professionals in the business realms around the world, are struggling with semantics, with the exact definition of bribery.  When a gift is business related, is it always a bribe?  Or is it sometimes an innocent and honest gesture of appreciation?  One of the problems in the definition, is that the different countries and societies in the world have different norms regarding what is considered to be a bribe and quite simply, a gift.  The US Congress is struggling with the fight against corruption and corporate or political scandlawals.

The government of the United Kingdom passed … Read the rest

Setting Goals

We all know how important it is to have goals.  They help us to make long-term plans and predictions, and also give us a good map of where we are, and we are going.  Even the most focused among us, however, have tendencies to forget about the basic necessity for setting goals on a regular basis.  It’s something that we learn in school, and only occasionally get refreshment at corporate training sessions, when we get reminded as a group about the importance of goals.  It’s also perfectly natural that, after learning about goals for so long, we tend to think … Read the rest

Online vs. Offline Companies

One might think that running a business online and offline will be similar, it will just differ based on how you access your customers and your information, but there is a lot more to it than that.

businessIn an online business it can be hard to build customer loyalty. You have at your fingertips email, and forums of various types, if you are lucky you also have the ability to call your clients, but not all online business have this. If you have an offline business you can see people face to face, talk with them, visit their office and … Read the rest

A Mortgage for your Design Studio

Applying for a mortgage loan can be stressful.  For most of us a design studio is the biggest purchase we will ever make. There is lots of paperwork to be collected and forms to fill out Then there’s the additional stress of waiting to hear if your loan has been approved.

When you submit your mortgage loan application and the associated paperwork relating to your finances it will take a period of time for the lending company to review it.  The reason for the time lag is that they are closely reviewing your financial history and making sure that everything … Read the rest

Business Valuation: What is It?

Business valuation is a means of determining the economic worth of a particular entity.  Before determining the value of a business, the reason for the valuation must be stated.  Most often the reasons range from sale of the business to dividing assets in divorce cases to setting employee stock options to mergers.  There are certainly other determining factors in initiating this process; the aforementioned gives you an idea of a few of the events creating the need.

This post will touch briefly on the variables considered in formulating a business valuation and business appraisal.  It will not go into the … Read the rest

Chinese Banks on the Rise, Or Are They?

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China is known as one of the world’s greatest financial powers. They stand out as one of the few countries not struggling through this global recession, or are they? In an article on CNBC.com there is some speculation over whether the country is doing as well financially as they would like the rest of the world to believe. The Big Four banks in China have continued to seek out new sources of capital, even after a lending boom in 2009-2010. One of the biggest concerns that analysts have is that the government is one of the … Read the rest